Refund policy

📦 Return & Guarantee Policy Human Hair Products

At Gracy Store Canada, we are committed to providing high quality human hair products and excellent customer service. To protect both our customers and our business, we have a clear return and refund policy as outlined below.

IN HOUSE PRODUCT( HUMAN HAIR PRODUCT)

✅ 3 Month Guarantee

We offer a 3 month guarantee on all human hair products for any manufacturing or quality issues. 

🔁 Return & Refund Conditions

1. Before Use

  • Returns are accepted only if the item has not been used and the original packaging or bundle seal is not broken.
  • You must request a return within 14 days of receiving the item.
  • The product must be in its original condition for a full refund.
  • If you choose to request a refund for reasons unrelated to any issue with the item, you will be responsible for covering the shipping cost. The shipping fee will be deducted from your refund amount.

2. After Use

  • Returns are accepted only if there is a proven quality issue (such as tangling, shedding, or incorrect texture).
  • Our team uses a control checker machine to verify all quality claims before approving any refund or replacement.

3. No Refund or Return for Misuse

  • We do not accept returns or issue refunds if the hair has been damaged due to improper use, including:
    • Excessive heat styling or bleaching
    • Cutting or altering the bundles improperly
    • Failure to follow care instructions and other
  • If the damage is found to be due to misuse, the return will be denied.Thank you for shopping with us!  
    Gracy Store Canada

BRAND PARTNER & SUPPLIER PRODUCTS

Some products available on our website are offered through carefully selected brand partners, including Korean, Canadian, and other international cosmetic and lifestyle brands.

 • Return eligibility, timelines, and conditions for these products are determined by the individual supplier
 • Return windows may vary depending on the supplier
 • Items must be unused and in original packaging unless otherwise stated by the supplier
 • Certain items may be final sale or non-returnable as defined by the supplier

Customers must contact us to initiate a return request before sending any item back.

 General Return Information
 • Returns must be approved before items are sent back
 • Refunds are issued after the returned item is received and inspected by the responsible fulfillment party (us or the supplier)
 • Original shipping fees are non-refundable unless the item is defective or incorrect

Thank you for shopping with Gracy Store Canada.